TERMS AND CONDITIONS
CANCELLATION AND RETURN
- “100% satisfied customers in all manner” is our motto. we value and respect your privacy. we do not share, sell or rent any of your personal information with any third parties. We use double encrypted (256 bit) syntax and various security measures to protect the security and confidentiality of our site. 24*7 hours vigilant IT department ensure all-round protection.
- We ensure 100% refund / exchange on ready to wear dress ( non customized) dress with in 10 days after delivery.
- Every product is 100% tailor made and hand made according to the customers preferences, Hence we do not accept returns in case of measurement customized dress except production error
- Production error includes -mismatch of color in dress , improper cutting, false stitching, patch in cloths etc..
- In case of production error, the customer is required to take and upload the pictures of the error part of the cloth to [email protected] with in 5 days after delivery.
- Our technical team will review the complaint and on genuine cases admit return and 100% refund/ exchange
- Once the order is placed, you can cancel the order and get full refund until the order is processed. After commencement the production refund on customized dress is not allowable, whereas the ready to wear dress can be cancelled and get full refund until before shipment.
- For custom made products Incorrect measuring does not qualify any type of return/exchange
- The first time a customer orders any custom made product there is a chance that the fit would not be 100% perfect. The need for minor alteration of the product or size adjustment may be necessary, on your first purchase we will alter your dress or completely remake it free of cost. To ensure the fitness on next time onwards we provide you a measuring tape absolutely free.
- While taking measurements extreme care should be taken a small error may leads to the production of unfit dress
- Always prefer a same material, perfectly fitting dress for taking measurements as you buying through us
- A slight variation of measurements while stitching is possible
- The product design interface on our website is simply a visualization and minor differences in appearance may expectable
- Slight differences in shading of a product of same fabric are possible.